Terms and Conditions

LILU is a small leather atelier in Brussels where we design and make every bag by hand. We have a selected ready-to-buy collection that’s available at our store and through our e-shop. We also offer a made-to-order service, where you can order a LILU bag in a leather of your choice.

LILU are passionate about our craft and the materials we use, we work with beautiful leathers and accessories that we source from all over Europe. Our approach to production is different to a lot of other brands, and therefore, the conditions for buying a bag from us are different too.

If the bag you’re interested in buying is already available in our boutique, the price is as seen on our e-shop and the delivery time will be from 1 to 4 weeks (dependent on your location.)

Any made-to-order bag will be priced at an extra 10% on top of the cost of the standard model. It will take us between 8 to 10 weeks to produce and get a made-to-order bag to you – if the leather you are interested in is in stock (most of our leathers are). If the leather is not in stock then we’ll be in touch to discuss leather availability and final delivery time.

Please note: Made-to-order bags are made to your particular specifications, therefore, once you have confirmed your order, the purchase is non-exchangeable and non-refundable. 

It’s a big investment in us, we know, but what we deliver is a beautifully crafted, Belgian-made handbag, in the highest quality European leather, especially made for you. This, for us, is the definition of luxury.