Terms and Conditions

LILU is a small leather atelier in Brussels where we design and make every bag by hand. We have a selected ready-to-buy collection that’s available at our store and through our e-shop. We also offer a made-to-order service, where you can order a LILU bag in a leather of your choice.

LILU are passionate about our craft and the materials we use, we work with beautiful leathers and accessories that we source from all over Europe. Our approach to production is different to a lot of other brands, and therefore, the conditions for buying a bag from us are different too.

If the bag you’re interested in buying is already available in our boutique, the price is as seen on our e-shop and the delivery time will be from 1 to 4 weeks (dependent on your location.)

Any made-to-order bag will be priced at an extra 10% on top of the cost of the standard model. It will take us between 8 to 10 weeks to produce and get a made-to-order bag to you – if the leather you are interested in is in stock (most of our leathers are). If the leather is not in stock then we’ll be in touch to discuss leather availability and final delivery time.

Please note: Made-to-order bags are made to your particular specifications, therefore, once you have confirmed your order, the purchase is non-exchangeable and non-refundable. 

It’s a big investment in us, we know, but what we deliver is a beautifully crafted, Belgian-made handbag, in the highest quality European leather, especially made for you. This, for us, is the definition of luxury.

e-Gifts


e-Gift Cards are sold subject to the following terms and conditions:

a) e-Gift Cards are valid for 12 months from the date of purchase.

b) e-Gift Cards can be redeemed against all products on Lilu.be or in our store.

c) If redeeming your e-Gift Cards on Lilu.be please add the code in the “Coupons” section of the “Cart” or “Checkout” pages. Coupon code has the same value of the gift card amount. And it is not essential to use it in a single order.

d) If redeeming your e-Gift Cards in store, please bring a printed version of your e-Gift Card with you to present at the cash desk.

e) e-Gift Cards cannot be returned or refunded and are non-transferable.

f) e-Gift Cards can only be purchased with a debit or credit card; account credit cannot be used to buy a Gift Card.

g) If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.

h) If you return products you have purchased using a Gift Card, the remaining balance will be added to your account as credit and can be redeemed against subsequent orders.

i) LILU is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.

j) LILU reserves the right to cancel a Gift Card if we deem such action necessary.

k) Gift Cards are exempt from duty and tax.

l) If a customer purchases a e-Gift Card or e-Gift Cards alongside other products, standard delivery charges will apply (except during free delivery promotional periods).

m) e-Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery promotions.