Shipping and Returns

Shipping:

FREE SHIPPING in Belgium and for orders over 500€ to the rest of Europe*. Orders under 500€ cost 25€.

*LILU currently ships to The Netherlands, France, Germany, Luxembourg, Italy, Spain and Great Britain. For delivery everywhere else please email us directly.

Shipping costs are added at checkout. Orders will be shipped by ‘bpost’.

Returns & Exchange: For all return/exchange requests please contact info@lilu.be within 7 days of receiving your order.  The customer is responsible for the cost of returning purchased products, unless the product is faulty and then LILU will cover the returns postage cost.

Payment methods: We use Stripe which allows secure payments using Visa, Mastercard & Bancontact.

We recommend you read our full Terms & Conditions for Online Sales before purchase.